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I purchased 2 lightsticks and had to pay for shipping. And when I decided that im sick of waiting, i emailed them for cancellation and they replied back straight away.
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Worst website ever to get any albums from. It's not worth the gamble Bought from them about ten times and there has never been a single problem. After checking the box as well as the other product and wrapping there is no way this could've happened during transit. One of the Albums I ordered arrived significantly damaged, showing scratches and punctures. The only minus comes from the delay in responses, which also could've been a mistake on my end for replying to an already handled order number. The item and shipping prices in my opinion are great. They ship out quickly and when the customer service does reply, they're very nice. It has now been over two weeks since I received my order, and I got my refund applied today. The parcel arrived withing a week and everything was in good condition and well packaged, so no complains there.įinally I decided to start a new email chain instead of replying to the original chain with them and finally I got my response. I decided to continue, and within a few days my order was shipped out. A few days later I got a message form them informing me that one of my items was sold out, and offering to either cancel the whole review of continue with the remaining items and get a refund of the sold out item. I placed my first order here early august, 6 albums with the shipping choice of DHL. Would shop here again : 4 stars because I never got a reply from customer service, but I guess I'm happier with the package actually getting here right after I emailed them than some reply. The shipping was fast once it was out, no extra fess, no problems, no damage. I don't get the bad reviews but I only bought from here this one time so far. I basically played a gamble with this site and was ready to lose all my money and not get any albums from the bad reviews I saw.īut while it did take a bit longer than I expected to get it to ship, it actually got here perfectly fine and the exact editions I thought they were lying about having in stock. I ordered 3 Limited Edition albums that are quite old and out of stock pretty much everywhere. Defs going to spend all my money here oops.Īrrives early, with a great price and great products. I emailed support and they got back to me in around 4 days. The only things were the price of shipping though it's covid so shipping is always more expensive and the status updates on the order status - mine stayed as "payment received" the entire time. I was super nervous buying from here bad experience with buying Kpop merch from other places in the past but everything arrived all fine, and a week earlier than expected! I ordered 3 BT21 items and they are all genuine.